Privacy Policy

Last updated: October 19, 2026 · Luxe Pet Groom ("we", "us", "our")

1. Information we collect

We only collect information that helps us provide and improve our grooming services:

Information you give us when you complete the booking form, such as your name, email address, pet type, chosen service, preferred date and any notes about your pet.
Information collected automatically when you browse the site, such as your IP address, device and browser type, pages viewed and referring source. This is collected only through cookies you consent to (see Section 3).

We do not knowingly collect sensitive personal information or payment card details through this website.

2. How we use your information

To respond to your enquiries and confirm, schedule and manage grooming appointments.
To contact you about your booking by email.
To operate, maintain and improve our website and services.
With your consent, to measure the effectiveness of our advertising and understand how visitors use the site.
To comply with our legal obligations and protect against fraud or misuse.

3. Cookies, Google Ads & analytics

We use cookies and similar technologies. Essential cookies are needed for the site to function and are always on. Advertising and analytics cookies are only set after you select "Accept all" in our cookie banner.

With your consent, we use Google Ads and the Google tag (gtag.js) to measure conversions (for example, when a booking request is submitted) and to understand which ads lead visitors to our site. We operate Google Consent Mode, which means Google's advertising and analytics storage remain disabled until you accept. You can change or withdraw your choice at any time using the Cookie Settings link in the footer.

Google may process this data as described in Google's Privacy Policy. To opt out of personalised Google advertising, visit Google Ads Settings. You can also manage cookies through your browser settings.

We do not sell your personal information. We share it only with:

Service providers who help us run our business and website (for example, hosting, scheduling or, where you consent, advertising measurement providers such as Google).
Authorities, where required by law or to protect our legal rights.

5. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, and to withdraw consent at any time. If you are in the EEA or UK, these rights arise under the GDPR; if you are a California resident, you have rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them.

To exercise any of these rights, contact us using the details below and we will respond within the time required by law.

6. Data retention & security

We keep booking enquiries only as long as needed to provide our services and meet legal and accounting requirements, then securely delete or anonymise them. We use reasonable technical and organisational measures to protect your information, though no method of transmission over the internet is completely secure.

7. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. Significant changes will be highlighted on this page.

9. Contact us

If you have questions about this policy or your personal data, please contact us:

Luxe Pet Groom
128 Maple Street, Portland, OR 97201, USA
Email: [email protected]

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